Privacy Policy

Effective Date: 15/11/2024

1. Introduction

HiQ Property Solutions ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share information when you visit our website (https://hiqpropertysolutions.co.uk/) or interact with our services.

2. Data Controller

HiQ Property Solutions is the data controller responsible for your personal data collected through this website. If you have any questions regarding this policy, please contact us at:

HiQ Property Solutions
See below.

3. Data Collection

We collect and process the following types of information:

• Personal Information: When you fill out our contact form, we collect your name, email address, phone number, and any message you choose to provide.
• Usage Data: We automatically collect technical data, such as your IP address, browser type, operating system, and device information when you visit our site.

4. How We Use Your Data

We use the data collected for the following purposes:

• To respond to your enquiries submitted via our contact form.
• To monitor and improve the performance and security of our website.

5. Contact Form Submissions

When you submit a contact form on our website, your data is securely transmitted to our servers, which are managed by DACCAA (the web developer). DACCAA processes this data to ensure your message reaches us. All data is stored securely and is not shared with any third parties beyond what is necessary for technical support.

6. Use of Cloudflare Services

We use Cloudflare to optimise and protect our website. Cloudflare may collect certain technical data, such as your IP address, to provide security and performance enhancements.

6.1 Cloudflare Turnstile

To protect our contact forms from spam, we use Cloudflare Turnstile, a privacy-first CAPTCHA alternative. Turnstile collects minimal data to determine if a visitor is legitimate. This data includes information about your device and browser settings. Turnstile does not store any personally identifiable information.

7. Data Security

We take the protection of your data seriously. We use secure servers and industry-standard encryption to safeguard your information against unauthorised access, disclosure, or alteration.

8. Data Retention

We retain personal data only as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Contact form submissions will be stored securely for a maximum of 12 months before deletion.

9. Your Data Protection Rights

You have the right to:

• Request access to your personal data.
• Request correction of inaccurate data.
• Request deletion of your data in certain circumstances.
• Object to the processing of your data or request a restriction on its use.

To exercise any of these rights, please contact us using the details provided above.

10. Sharing of Data

We do not sell, trade, or otherwise transfer your personal information to third parties, except when necessary to fulfil your request or comply with legal obligations.

11. Third-Party Links

Our website may include links to external websites. We are not responsible for the content or privacy practices of these websites. Please review their privacy policies before providing any personal data.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with the effective date.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

HiQ Property Solutions
Email: [email protected]
Phone: +447380680766